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Why me?



I am a dedicated problem-solver with a passion for purposeful design. Believing that every challenge can be overcome with determination, I bring a strategic mindset to address issues and enhance consumer experiences. With a commitment to learning and a diverse skill set, I thrive in finding innovative solutions to complex problems.


I have a genuine enthusiasm for learning new things, recognizing that each new lesson translates into acquiring valuable skills. The human mind possesses an incredible capacity to absorb knowledge, and this continual process of learning serves as a catalyst for personal and professional improvement, making us more adept and well-rounded individuals.


I possess a business owner's mindset, consistently identifying opportunities that contribute to the growth of a business. Whether these opportunities are directly aligned with a well-defined strategy or have an indirect impact, my thinking revolves around making informed decisions that foster the overall development of the enterprise.


I firmly believe that creativity serves as the catalyst for differentiation, thereby forming the bedrock of a competitive advantage. Through the lens of my varied passions, I bring a unique and innovative outlook to address challenges, emphasizing the pivotal role of creativity in achieving a strategic edge.


I maintain a steadfast focus on my objectives, consistently striving to produce high-quality work punctually and consistently. Opting for my services is the definitive assurance of achieving tangible results, as I am dedicated to delivering on promises with unwavering commitment.
custom app


I perpetually seek opportunities and embrace calculated risks in my pursuit of improvement. Fearlessly venturing into uncharted territories, I believe in taking bold steps to bring about positive change.


2024 – PRESENT
Aicon X-Ray GmbH, Warsaw
Job title: Global Technical Operation Manager
  • Provide technical support and contact point for local teams in our worldwide partner’s network
  • Monitor technical issues and spread knowledge within the technical, sales and supply chain teams.
  • Organize equipment workshop and training courses for internal employees in direct coordination.
  • Play an active role in various product development related projects and activities.
  • Organize, lead and monitor field tests equipment.
  • Independently oversee the market and identify trends and opportunities.
  • Collecting the right data, analysis technical problems.
  • Take an active part in establishing proper commercial and operational relationships.
  • Participate in commercial negotiations.
  • Recruitment and development of staff - a team of technicians.
  • Building tools for managing the department and the database of installed devices.

2023 – 2024
Transbit Sp. z o.o., Warsaw
Job title: Deputy director of research and development
  • Task planning, development of work breakdown structure, schedules, and monitoring of their execution
  • Managing the work of subordinate departments (30 people)
  • Leading developmental work in the field of new technologies
  • Conducting developmental activities for telecommunications equipment
  • Technical and business negotiations with contractors
  • Preparation and negotiation of contracts
  • Implementing new technological and business solutions
  • Managing technical projects

2018 – 2023
Huawei Poland, Warsaw
Job title: Technical Support Manager / Service manager
  • Coordinating Authorized Service Centers in case of performance, upkeep highest level of service KPIs fulfillment and customer satisfaction
  • Expanding the service network, finding new suppliers and developing service business area
  • Developing new business, creating and managing service process from the basis to final scope
  • Leading a major service projects and complete ahead of schedule and under budget
  • Negotiating supplier's contracts
  • Service performance monitoring and finding solution for improvement
  • Analysis customer satisfaction and NPS improvement
  • Technical support in after-sales process
  • Product quality and service process monitoring and management
  • Service network management and team management
  • Establishing long term business relationships with service partners
  • Increasing the profitability of the service (Sales, B2B)
  • Customer support representative, managing crisis cases

2015 – 2018
Samsung Electronics Poland, Warsaw
Job title: Technical Support Manager / Service manager
  • Technical support
  • Managing service area in Poland
  • Service network audits
  • Technical trainings
  • Responsible for highest service standard levels and KPIs fulfillment in terms of technical operations, inventory and customer experience
  • Product quality monitoring and reporting
  • Implementation new service partners
  • Business relation with service partners
  • Coordination of maintenance services
  • Coordination of warranty processes
  • Customer support representative
  • Product quality monitoring
  • Managing and driving projects to improve working methods and efficiencies
  • Support in solving out most difficult consumers cases and complaints
  • Regular monitoring and reporting service KPI’s (CRRR, 1h repair, NFF, TAT, LTP)
  • Increasing user experience by proposing solutions for potential improvements
  • Call center support

2014 – 2015
Polkomtel S.A., Warsaw
Job title: SIM Card Specialist
  • Generate codes for top up vouchers
  • Purchase order SIM cards
  • Check and description of orders in SAP
  • Technical support for telco and IT products

2012 – 2014
Cyfrowy Polsat S.A., Warsaw
Job title: Procurement Junior Specialist
  • Procurement telco products
  • Tested the new telecommunication and IT devices
  • Maintained business relationships with suppliers
  • Customization new products
  • Tested the new STB products

2008 – 2010
Vobis, Brodnica
Job title: Technician - trader
  • Sale, warranty service and post warranty service of VOBIS products
  • Service and installation of satellite Cyfrowy Polsat, CYFRA+,N
  • Installation and service monitoring
  • Online shop management


2011 – 2013
University of Technology and Life Sciences in Bydgoszcz
Master of Science in Electronics and Telecommunications

2007 – 2011
University of Technology and Life Sciences in Bydgoszcz
Bachelor of Science in Electronics and Telecommunications


Prince2 Foundation Certificate in Project Management
Issued by AXELOS Global Best Practice (no. GR656148082LG)

ITIL 4 Foundation certified
Issued by AXELOS Global Best Practice (no. GR671059610LG)